There is no refund or exchange for prepaid recharge top-up and bill payment orders made through the platform of Nepal Multi Biz Solution Pvt. Ltd. If you enter a wrong mobile number or wrong DTH account number.

Services like Recharge Top-up and Bill Payments for which you have placed the purchase order due to wrong mobile number or wrong DTH account number, all charges and commissions resulting from those purchases will not be refunded. You are responsible for the loss caused by this.

Therefore, before ordering recharge top-up and bill payment, check the mobile number or wrong DTH account number etc. properly.

Nepal Multi Biz Solution Pvt Ltd is not responsible for any purchase of prepaid recharge for wrong mobile number or wrong DTH account number information. However, if in a transaction made by you on the Nepal Multi Biz Solution Pvt Ltd platform, money has been charged from your card or bank account and the recharge top-up and bill payment is not deliver within 24 hours of completion of the transaction, You Will inform us by sending us E-mail: [email protected] and WhatsApp +977 9802344446.

Email us at our customer care e-mail address mentioned on the 'Contact Us' page on this platform Also. Please include the following details in the e-mail:

• Mobile Number (or DTH account number information)

• Operator Name,

• Recharge Value,

• Transaction Date

• Order Number

Our team will investigate that. If upon investigation it is found that money was actually charged from your card or bank account and the recharge top-up and bill payment was not delivered, then our team will take you into confidence and make the delivery to your satisfaction. If money has been charged to your card or bank account in case of non-delivery, the money will be refunded to you within 21 working days from the date of receipt. It will take 3-21 working days for the money to appear in your bank account depending on your bank's policy.